I just got an email from the online agency where I had booked the Heathrow Lodge, the budget hotel I stayed in during last week’s brief London layover. They want my review of the experience. Too late. This detailed indictment had already been drafted and was being made ready for publication when that request arrived.
Today I filed a lawsuit in Hudson County, NJ against Fujitsu for: 1) selling me a laptop computer that fails the implied warranty that it is designed and manufactured for the purpose for which it is advertised and sold, as a reasonably robust portable computer. 2) failure to honor their own warranty by repairing the defective and useless computer. 3) failure to return the computer to me some 8 weeks after it was handed to them and despite frequent explicit written and phone requests that they do so. The suit demands a full refund of the purchase price, refund of the
(click here to continue reading More)…
When LBJ was a Senator from Texas and famous for getting his way against strong opposition from fellow congressmen and government bureaucrats, he was asked to explain his negotiating secrets. He said to the questioning newspaper reporter: “Son, it’s really simple. You grab ’em firmly by the balls. Their hearts and minds will follow.” It turns out that what charms reluctant politicians works just as well on corporations . . . case in point, Fujitsu.